- International Orders:
Yes! We take all international orders, and will ship anywhere. We will ship via USPS Priority Mail International or Priority Mail Small/Medium/Large Flat Rate boxes, and the shopping cart will generate an accurate shipping quote based on your location. We will CC you with a Delivery Confirmation Number via e-mail.
In addition to the payment methods available to international users through PayPal, we also accept credit cards, and international money orders (although we cannot accept personal checks through international banks). We do not charge any additional fees for non-US customers. As for customs forms... let's just say we know how to fill them out to your best advantage.
We do extend our "Free Shipping" offer to non-US destinations - qualifying orders must meet our $125 and $200 subtotal minimums (to North America, and other International locations, respectively).
Villainess accepts US dollars by both land mail, PayPal, and traditional Credit Cards. You can use your PayPal account to pay with a credit card, debit card, checking account, or PayPal balance - the shopping cart will redirect you to the secure PayPal site. Personal checks (where orders will be held for 10 days before shipping) or money orders are both viable land mail payment options. If your land mail payment does not arrive within 10 days we will not hold your order any longer.
- Shipping & Tracking:
We ship all domestic orders via UPS Ground, and charge a flat rate of $7.95 (available during checkout). Orders delivered to APOs will be charged the $7.95 rate, but ship via USPS Priority services.
All orders will receive a tracking number via UPS Quantum View e-mail service (or USPS "Click 'n Ship") to follow their package's progress.
We currently ship orders on the first Tuesday after payment arrives, but are constantly working to expedite our shipping process. If you need a given order shipped sooner, please make a note in the comments field and we'll see what we can do.
- Add Ons:
We cannot make additions to orders after they've been placed. We cannot combine orders. We'd love to, and we have in the past, but we're currently dealing with an order volume that makes this impossible.
Due to the nature of our product, we cannot accept returns of any kind (that includes exchanges). Should a product arrive damaged or in some sort of unsatisfactory condition, we love to work with customers to provide refunds or replacements.
For customer service questions, order followup and wholesale/reseller inquiries (short answer, yes we do!), we offer the contact form on this site, and can be reached via e-mail at "orders" or "service" @villainess.net. We monitor our customer service e-mail Monday - Friday during business hours (10 a.m. - 5 p.m. CST), and will respond as soon as possible. Our phone services are not closely monitored (our offices double as production facility and fulfillment center), so e-mail remains our primary means of contact for time-sensitive inquiries.
121 Mill Street
Order Followup: firstname.lastname@example.org
General Inquiries: email@example.com
We know that everyone loves a big box of loot. So each Villainess customer will be pleased to find a pair of vintage-style, foil-wrapped hard candies in every order. Even better? We include two free samples (of your choice, mind you) with every order. The icing on this cake of goodness? Shipping is on us for every order over $100 - in the US.
- Gift Giving:
We would love to send a gift to your friends, family or swap partners! Just let us know where it's going via the "Shipping Address" field. If you'd like to include a greeting with your gift, just leave a note in the "Gift Message" field - all gift orders will ship anonymously otherwise. We'll send you the invoice, so your recipient will be surprised. Plus, this way you don't have to pick off any sticky price tags!
- Gift Certificates:
Gift Certificates are available as both E-Gifts and as Land-Mail certificates. Land-Mail certificates will be processed along with our regular order queue and ship by First Class Mail. E-Gifts are sent to their recipients instantly when you submit your order - there is no "window" wherein to make changes. Recipients will see only the e-mail address you use to gift them - no other identity details are visible.
In order to protect the privacy of recipients with whom givers may only have a virtual relationship, we can only confirm that E-Gift Certificates were, in fact, redeemed, but not by who.
- Living With Soap:
Villainess soaps have a ridiculously high glycerin content, which makes them humectant and nourishing on your skin, and extremely water soluble. If you leave them in a hot damp steamy shower, they will disappear much too quickly. We recommend a soap dish with good drainage.
If your soaps do end up sitting in puddles, you'll notice that they melt the exact same colour of the solid bar. Most of our yummier fragrances with vanilla, amber, honey or chocolate tend to discolour soap to varying shades of caramel, but you'll find that they lather white and rinse away cleanly and won't stain your soap dish or tub ledge.
If you're worried about drain cloggage or don't care for botanical bits in your bath, you may want to brush away some of the decorative herbs and flower petals that garnish our suds before you take them in the tub.
Some time ago we quit actively labeling our products as "vegan" because the label suggests more than I can stand behind. It also leaves no room for a cruelty free ingredient like Tussah Noil Peace Silk, and we couldn't pass up that kind of decadence. We have not changed our stance on animal cruelty, and are constantly looking for ecologically sound ingredients that haven't been sourced through animal testing. Have something to contribute or suggest? Try our Vegan Objective thread.
Still have questions? Then try our Q&A Forum for a veritable wealth of information.
Redeem points by choosing the "Mastermind Points" payment method during checkout. The checkout page will refresh upon selection, providing you a field to enter the points applicable, and a brief summary of your current points balance. Submit order, and then. select a secondary payment method to cover the balance and/or shipping charges - proceed as usual.
Points must be applied during checkout - we can't alter payment method after-the-fact.
Referral Points are temporarily offline.
You must use the "enable a friend" dialogue (in your account panel) to send an e-mail invitation. Referrals must enroll with the e-mail address they received their invitation at for referrers to earn points. Referral points cannot be earned by word of mouth.
Points are only earned for orders placed on the villainess.net website.
Points are calculated based on your order subtotal (not the total, which includes shipping).
Points can only be spent on product/subtotals - they can't be applied to shipping charges.
You cannot purchase a Gift Certificate with points.
Points are not retroactive - we cannot add points based on orders placed pre-enrollment.
Points are not transferable.
Points earned on an initial order cannot be applied to a secondary order within a single 48 hour period.
Point-scamming will void all earned totals.